dmwin's Privacy Policy

Introduction and General Principles

dmwin ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users and are committed to ensuring the protection of their personal information.

This privacy policy describes what information we collect when you use the dmwin platform, register, or use our services, how that information is processed, with whom it may be shared, and what rights you have.

By using dmwin's services, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services or contact us at [email protected].

This policy operates as a supplement to dmwin's Terms and Conditions and both documents should be read together.

What Information We Collect

We collect information in various ways and of various types. Details are provided below:

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, bank account)
• Preferred language and communication method
• Complaints or requests submitted to customer support

2.2 Automatically Collected Information

Information automatically collected while you use the platform:

• IP address and device information (model, operating system)
• Browser type and version
• Login date, time, and session duration
• Information about pages visited on the platform
• Gaming activity and betting history
• Transaction history and financial activity

2.3 Information Collected via Third Parties

We may use trusted third-party services for identity verification and fraud prevention. In such cases, those service providers process information according to our instructions and operate under our privacy policy.

Purpose of Data Use

We use your information for the following purposes:

3.1 Service Provision and Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing the VIP program
• Providing customer support

3.2 Identity Verification and Security

• Verifying your age (21+) and identity
• Preventing unauthorized access to your account
• Detecting fraudulent and deceptive activity
• Assisting in anti-money laundering efforts

3.3 Platform Development

• Improving user experience
• Identifying and resolving platform issues
• Building new features and services
• Generating analysis and statistics

3.4 Communication

• Sending important account updates
• Sending transaction confirmations
• Sending promotional information with your consent
• Informing you about policy changes

3.5 Responsible Gaming

We monitor your gaming activity to identify problematic gambling patterns and provide support where needed. This is part of our Responsible Gaming policy.

Data Disclosure and Sharing

dmwin never sells or rents your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Partners

We work with trusted service partners who carry out specific tasks on our behalf, such as payment processing, identity verification, and technical support. These partners may only use information for the designated purpose and are required to follow our instructions.

4.2 Legal Obligations

If disclosure of information is required under a court order, government directive, or applicable law, we will be obliged to do so. In such cases, we will try to notify you in advance wherever possible, unless doing so is not permitted for legal reasons.

4.3 Fraud Prevention

Information may be shared with relevant authorities as needed to prevent and investigate fraud, theft, or other illegal activity.

4.4 Business Transfers

If dmwin undergoes a merger, acquisition, or sale of assets, your information may be transferred. In such cases, you will be notified in advance and this privacy policy will continue to apply.

Cookies and Tracking Technology

The dmwin platform uses cookies and similar tracking technologies. Details on this are provided below:

5.1 Types of Cookies

• Essential Cookies: Required for the core functioning of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Used to analyze and improve platform performance.
• Security Cookies: Used to detect and prevent fraud.

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

Data Security Measures

We have implemented industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transfers are secured through 256-bit SSL encryption.
• Secure Servers: Our servers are protected by firewalls and intrusion detection systems.
• Access Control: Only authorized staff may access your information for specified purposes.
• Regular Security Audits: Our systems undergo regular security audits.
• Payment Security: Financial transaction data is stored to the highest security standards.
• Staff Training: All staff receive privacy-related training.

Although we strive to ensure the highest level of security, no method of transmitting or storing information over the internet is completely secure. We therefore cannot guarantee absolute security, but we always continue to make every effort to do so.

Data Retention Period

We retain your information for as long as necessary and as required by law:

7.1 Active Accounts

We retain all your information for as long as your account remains active. This includes registration details, transaction history, gaming activity, and communication records.

7.2 After Account Closure

Even after an account is closed or deactivated, we may retain certain information for a specified period to meet legal obligations. Financial transaction records are generally retained for up to 5 (five) years.

7.3 Data Deletion

Once the required retention period has ended, we securely delete or anonymize your information so that you can no longer be identified.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may find out what information we hold about you, how we use it, and with whom we share it.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected or updated.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, we may not be able to delete all information entirely.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Withdraw Consent

You can withdraw your consent for marketing communications at any time. To do so, contact us at [email protected].

To exercise any of the rights above, contact us at [email protected]. We are committed to responding to your request within 30 (thirty) working days.

Third-Party Websites

The dmwin platform may contain links to third-party websites or services. If you visit another site through these links, that site's own privacy policy will apply. We are not responsible for the collection or use of information by third-party websites.

Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies. You are advised to read the relevant payment provider's terms and conditions before completing a transaction.

Game software providers such as Pragmatic Play, JILI, PG Soft, Spribe, and others are independent entities and have their own data protection policies.

Protection of Minors

The dmwin platform is only for individuals aged 21 or above. We do not knowingly collect any personal information from minors.

We verify age during the registration process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor has created an account on our platform, please notify us immediately at [email protected].

Our advice to parents: monitor your child's internet use and use parental control software.

Policy Changes and Updates

We may change or update this privacy policy from time to time. Such updates may be necessary due to service improvements, introduction of new technologies, or legal changes.

For any significant changes, we will:

• Publish the updated policy on this page
• Change the "Last Updated" date at the top of the page
• Notify you by email if there are notable changes

Continued use of the platform after an update will be considered as your agreement to the revised privacy policy. If you do not agree after a policy change, contact us at [email protected] to request closure of your account.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Also read our Terms and Conditions and Responsible Gaming page for related information.