Legal Document

dmwin Terms and Conditions

This document describes in detail all the terms related to registration, account management, bonuses, payments and responsible gaming on the dmwin platform.

Last Updated: January 2026
1

General Introduction and Binding Agreement

These Terms and Conditions ("Terms") form a legal agreement between dmwin and its registered users ("Members") for use of the dmwin platform ("Platform"). By creating an account or using the Platform, you are considered to have given your full consent to these Terms.

dmwin reserves the right to amend these Terms at any time. Amended Terms will take effect as soon as they are published on this page. By logging in after any amendment, a user will be considered to have automatically accepted the updated Terms. It is therefore recommended that you review this page regularly.

These Terms will be interpreted in accordance with the laws of Bangladesh. In the event of any dispute, the decision of the Platform will be considered final.

2

Eligibility and Registration Requirements

The following eligibility requirements must be met to register and manage an account on dmwin:

  • A Member must be at least 21 years of age.
  • A Member must be legally permitted to use online gaming services under the laws of their own jurisdiction.
  • A person may open only one account. Creating multiple accounts is strictly prohibited and may result in account termination.
  • All information provided at the time of registration must be truthful, accurate and complete.
  • Registering under another person's identity or with false information is strictly prohibited.
  • It is the Member's responsibility to keep their account login details (username and password) confidential.

Identity Verification (KYC)

dmwin reserves the right to verify a Member's identity at any time. For this purpose, a photo of a national identity card, passport or other government-issued ID may be requested. Withdrawals may be put on hold until verification is complete.

3

Account Management and Security

Each Member is personally responsible for all activity carried out on their account. If any unauthorized access or suspicious activity is noticed on the account, the dmwin support team must be informed immediately.

  • Transferring or selling an account to a third party is strictly prohibited.
  • Do not share your account login details with anyone.
  • dmwin reserves the right to deactivate or suspend an account if a Member violates these Terms.
  • dmwin will reach out separately regarding accounts that have been inactive for a long period (no transactions for 12 consecutive months).
4

Deposit and Withdrawal Terms

Deposit Rules

The following terms apply to depositing funds on the dmwin platform:

  • Minimum deposit amount: ৳200 (all methods).
  • Accepted methods: bKash, Nagad, Rocket, Upay and bank transfer.
  • Deposits must be made only from the Member's own account. Deposits through a third party are not accepted.
  • The reference or transaction number provided at the time of deposit must be entered correctly.

Withdrawal Rules

  • Minimum withdrawal amount: ৳1,000.
  • Withdrawal requests are generally processed within 1 hour.
  • Withdrawal requests will be processed via the same method used for the deposit.
  • Withdrawals may be delayed if the verification process is not yet complete.
  • Withdrawals may be restricted while active bonus wagering requirements are pending.

In the case of suspicious transactions, dmwin reserves the right to carry out additional verification and may notify the relevant authorities if necessary.

5

Bonus and Promotional Offer Terms

Welcome Bonus

New Members on dmwin can receive a 100% welcome bonus of up to ৳5,000 on their first deposit. The following terms apply to this bonus:

  • Wagering requirement: the bonus amount must be wagered 15 times before withdrawal.
  • Wagering must be completed within a specified period from the date the bonus is issued.
  • The bonus may be claimed only once — per account.
  • Claiming multiple bonuses from the same household, the same device or the same IP address is prohibited.

Other Promotions and VIP Rewards

dmwin's VIP program has four tiers — Bronze, Silver, Gold and Platinum. A weekly cashback benefit is provided at each tier, and more advanced benefits become available as you move to higher tiers. dmwin reserves the right to change, suspend or cancel any promotional offer at any time.

  • The specific terms of each promotional offer will be stated on the relevant offer page.
  • dmwin reserves the right to cancel a bonus if irregular betting patterns aimed at earning bonuses are detected.
  • dmwin's decision is final in any dispute related to bonuses.
6

Gaming Rules and Fair Play

We are committed to ensuring fair and transparent gaming on the dmwin platform. All games are independently tested and operate using Random Number Generator (RNG) technology.

Prohibited Activities

  • Exploiting technical errors or software vulnerabilities is strictly prohibited.
  • Playing using automated software, bots or scripts is prohibited.
  • Colluding with other Members to place bets is prohibited.
  • Any attempt to influence the outcome of a game is strictly prohibited.

Technical Issues

If a game is interrupted mid-session due to a network outage, server issue or any other technical reason, dmwin will automatically assess the situation and, where applicable, refund the bet amount.

7

Prohibited Use and Fraud Prevention

The following activities are strictly prohibited in order to protect the integrity of the dmwin platform:

  • Using the platform for money laundering or processing illegal funds.
  • Providing false, deceptive or incomplete information to gain an advantage.
  • Hacking, or sending viruses or harmful code.
  • Harassing other Members or engaging in inappropriate behavior.
  • Playing for commercial purposes or on behalf of a professional betting syndicate.

If any fraud or suspicious activity is detected, dmwin will immediately suspend the account and hold the associated funds.

8

Privacy and Data Protection

dmwin places the highest importance on protecting Members' personal information. All transactions are secured using SSL encryption technology.

  • Members' information is not sold or shared with third parties, except where required by legal obligation.
  • For detailed data protection policy, please read our Privacy Policy.
  • A Member may request to review or update their information at any time.

dmwin is for those aged 21 and above only — please play responsibly.

9

Responsible Gaming and Age Restrictions

dmwin is firmly committed to responsible gaming. Gaming should be for entertainment purposes only and should never be considered as a source of income. Our platform is for individuals aged 21 years or older only.

  • Members can contact the support team to set limits on their deposits, losses or sessions.
  • Contact 24/7 live chat to request a temporary break or self-exclusion.
  • If you notice signs of gaming addiction, please seek professional help.

For more information, please read our Responsible Gaming page.

10

Account Closure and Termination

Closure by Member

Any Member may request to close their account at any time. To make a request, contact the support team via 24/7 live chat or email. It is recommended that all valid funds be withdrawn before the account is closed.

Termination by dmwin

dmwin reserves the right to close or suspend a Member's account at any time for any of the following reasons:

  • Serious violation of these Terms.
  • Fraudulent or deceptive activity.
  • Providing false information.
  • Violation of the age restriction requirement.
  • Direction from a law enforcement authority.
11

Limitation of Liability

The dmwin platform is provided on an "as is" basis. dmwin accepts no liability for the following:

  • Loss of a game due to an internet connection failure.
  • Software or hardware issues on the user's device.
  • Any error in the system of a third-party game provider.
  • A Member's expectations not being met regarding the outcome of a bet.

dmwin's maximum liability will in no case exceed the balance available in the Member's account.

12

Dispute Resolution and Contact

In the event of any complaint or dispute, please contact our support team in the first instance. dmwin will endeavor to resolve the issue as quickly as possible.

Contact Methods

All complaints submitted by email will receive a formal response within seven business days.

13

Entire Agreement and Severability

These Terms constitute the entire agreement between dmwin and the Member and supersede all prior oral or written understandings. If any part of these Terms is found to be invalid or unenforceable, the remaining Terms will continue in full force and effect.

For any questions regarding these Terms, please visit our FAQ page or contact the support team directly.

These Terms and Conditions were last updated in January 2026. If there are any changes compared to a previous version, Members will be notified at their next login. dmwin reserves the right to amend these Terms.